Product & Material FAQs
Q: What material is used in this jewellery?
We use different materials including brass, copper, and alloy.
Q: Is the jewellery gold plated?
We deal in both fold plated and premium artificial polish jewellery.
Q: Are the stones natural or artificial?
We use both real and semi-precious stones.
Q: Does the colour fade over time?
Every jewellery item needs proper care. If kept away from moisture and stored in an airtight plastic bag, it can remain the same for a long time. Exposure to water, perfume, and chemicals can fade the polish and lustre.
Q: Are the stones hand-set?
Yes, all stones are hand-set.
Size & Fit FAQs
Q: How do I choose the correct ring size?
You can measure your ring size using a ring size chart or contact our team for guidance on WhatsApp.
Q: Do you provide a ring size chart?
Yes, a ring size chart is available. You can also contact us on WhatsApp for help.
Q: Can the ring size be adjusted?
Some designs are adjustable. Please contact us on WhatsApp to confirm before placing your order.
Q: What is the standard bracelet length?
The standard bracelet length is between 6.5 to 7.5 inches.
Order & Customisation FAQs
Q: Can I customise the design?
Yes, we provide customisation. For details, contact us on WhatsApp.
Q: Can I request a different stone colour?
Yes, stone colour customisation is available. Please contact our team on WhatsApp.
Q: How long does custom jewellery take?
It varies from 3 days to 4 weeks, depending on the level of customisation required.
Q: Can I change my order after placing it?
Yes, an order can be changed within one hour of placement.
Q: Do you accept bulk or bridal orders?
Yes, we accept both bulk and bridal orders.
Care & Maintenance FAQs
Q: How do I take care of my jewellery?
Keep jewellery away from water, moisture, perfume, and chemicals. Store it in an airtight plastic bag.
Q: Can I wear jewellery while bathing?
No, wearing jewellery while bathing can damage its polish.
Q: How should jewellery be stored?
Store jewellery in an airtight plastic bag in a dry place.
Q: How do I clean gold-plated jewellery?
Clean gently with a soft dry cloth. Avoid water and chemical cleaners.
Q: Can perfume damage jewellery?
Yes, perfume and chemicals can fade the polish and shine.
Q: Will silver jewellery tarnish?
Silver jewellery may tarnish over time, especially if exposed to moisture and air.
Pricing & Payment FAQs
Q: Why does the price vary for similar designs?
Prices may vary due to differences in material, stone type, weight, polish quality, and design details.
Q: Are taxes included in the price?
Yes, all taxes are included in the displayed price.
Q: Do prices change with gold market rates?
Yes, prices of gold-plated items may change according to market rates.
Q: What payment methods are accepted?
We accept bank transfer, EasyPaisa.
Q: Is cash on delivery available?
Yes, cash on delivery is available.
Q: Is advance payment required for custom orders?
Yes, 50% advance payment is required for customised orders.
Shipping & Delivery FAQs
Q: Do you deliver all over Pakistan and internationally?
Yes, we deliver all over Pakistan and worldwide.
Q: How long does delivery take?
For local orders, delivery usually takes 3 to 5 working days.
Q: Is shipping free?
No, shipping charges apply.
Q: How is jewellery packed?
Jewellery is properly bubble-wrapped and then placed in a hard jewellery box to ensure safe delivery.
Q: Can I track my order?
Yes, tracking details are shared once the order is dispatched.
Q: What happens if my order is delayed?
You can contact us on WhatsApp for order updates.
Returns, Exchange & Refund FAQs
Q: What is your return policy?
Returns are accepted only in case of incorrect items received.
Q: Are customised items returnable?
No, customised items are not returnable.
Q: How do I request a return?
You can contact our team on WhatsApp with your order details.
Q: How long does a refund take?
Refunds are processed within 7 to 10 working days after approval.
Q: What if I receive a damaged item?
If you receive a damaged item, contact us on WhatsApp within 24 hours of delivery with pictures.
Website & Account FAQs
Q: Do I need an account to place an order?
No, you can place an order without creating an account.
Q: How do I reset my password?
You can reset your password using the “Forgot Password” option on the website.
Q: Can I reorder a previous item?
Yes, you can reorder by contacting us on WhatsApp or through your account.
Q: How do I contact customer support?
You can contact us directly on WhatsApp for quick assistance.